Support

Contact

Write to alpgiraykelem@gmail.com with your question, your iPhone model and iOS version. If you can, add a screenshot. We usually reply within two business days.

Managing your subscription

WordSnail Premium is an optional auto-renewing subscription. Open Settings → your name → Subscriptions on your iPhone to change or cancel it. Cancel at least 24 hours before the end of the period to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.

Refunds

You can ask for a refund within 7 days of purchase: open reportaproblem.apple.com, sign in with your Apple Account, choose the WordSnail purchase and select "Request a refund". Apple makes the final decision; we tell Apple that we support every refund requested within 7 days.

Restoring a purchase

Sign in with the same account, then tap Restore purchases in Profile or on the Premium screen.

Deleting your account

Profile → Delete account permanently deletes your account and all of its data. A subscription is billed by Apple, so cancel it separately in Settings.

Common questions

• How do I see a translation? Press and hold any English text; release to close the bubble.
• There is no sound. The speaker button plays even in silent mode; auto-play follows the silent switch. Check the volume and Profile → Auto-play pronunciation.
• Cards don't load. Check your internet connection; cards you have already seen stay available.
• No reminders. Check iOS Settings → WordSnail → Notifications.
• A picture or translation looks wrong. Email us the word and your language; we fix it on the server, no app update needed.